Helpdesk

By admin, 5 March, 2023

Users who already have got a user account, please keep your personal data and contact information up-to-date here: https://lisc.univie.ac.at/selfservice. This link can only be reached from the network of the University of Vienna or via Uni-VPN.

Users who forgot their passwords or cannot login due to an expired password, please reset your password here: https://lisc.univie.ac.at/selfservice (click on “Forgot password?“). This link can only be reached from the network of the University of Vienna or via Uni-VPN.

The LiSC helpdesk supports you in technical questions. Two specific helpdesk categories are available for your methodological and scientific questions:

  • Bioinformatics and software development helpdesk (BASH)
  • Study design and statistics helpdesk (DASH)

Bug reports need to be fully reproducible. Please describe the problem in detail, provide a minimal reproducible example and all relevant information to run it (further reading: Ten simple rules for reporting a bug).

Please submit your questions, requests and problems using this form:

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